BonusKong Responsible Gambling
Gambling is entertainment. BonusKong operates under a Costa Rica licence (registration number 3-102-955726 SRL), and this page sets out the tools available to you, the external organisations that can help, and how to reach us directly. If gambling stops feeling like entertainment, the options below are here.
Our commitment
BonusKong operates under Costa Rica jurisdiction, with all player disputes governed by that jurisdiction. Our published Responsible Gaming policy sits alongside our AML, KYC, and Fairness and RNG Testing policies as part of how we run the site. We do not hold a UK Gambling Commission licence, so GAMSTOP integration does not apply here.
Tools available
Several controls are available directly through your account. You can set a loss limit at any time via your account settings. Self-exclusion is also available: submitting a request closes your account immediately and blocks further play. We make reasonable efforts to prevent new accounts being opened after a self-exclusion, though preventing that ultimately remains your responsibility.
Deposit limits can be applied to fiat payment methods. Note that deposit limits cannot be applied to cryptocurrency deposits. To request self-exclusion or adjust any limit, contact our support team directly.
Available tools at a glance:
- Loss limits
- Self-exclusion (immediate account closure on request)
- Deposit limits (fiat payment methods)
- Bonus refusal and cancellation at any stage before wagering begins
If you cancel a bonus before wagering, your own funds are not affected.
Signs to watch for
Some patterns are worth recognising in your own play. None of the following is a diagnosis, but each is a signal that it may be time to pause or seek support.
- Chasing losses by placing further bets to recover money already lost
- Spending more time or money gambling than you planned
- Gambling affecting time with family, friends, or work
- Borrowing money or selling possessions to fund gambling
- Feeling restless or irritable when not gambling
- Hiding gambling activity from people close to you
Where to get help
Several independent organisations offer free, confidential support. None of them require you to be in crisis to make contact.
- GamCare: www.gamcare.org.uk or call 0808 8020 133 (free, 24/7)
- BeGambleAware: www.begambleaware.org
- Gamblers Anonymous: www.gamblersanonymous.org.uk
- GamStop (self-exclusion across UK-licensed sites): www.gamstop.co.uk
Contact us
To request self-exclusion, set a loss limit, or ask any question about your account, contact our support team by email at [email protected] , via the contact form on site, or through 24/7 live chat. A self-exclusion request closes your account on the same day it is received. Our live chat connects you first to an automated assistant and then to a live agent on request.