BonusKong Privacy Policy
BonusKong is operated by 3-102-955726 SRL, a company registered in Costa Rica (registration number 3-102-955726). This page sets out what personal data we collect from you, how we use it, who we share it with, and how long we keep it. BonusKong is not licensed in the United Kingdom, so UK GDPR does not apply directly. We process personal data in accordance with our own published data-handling commitments and the applicable laws of Costa Rica.
On this page
What information we collect
We collect personal data across several categories depending on how you interact with the site. Account registration data includes your name, date of birth, residential address, email address, and phone number. KYC verification requires government-issued identity documents, proof of address, and where relevant, copies of payment instruments. We also collect gameplay data covering deposits, withdrawals, bets placed, session times, and game selections. Device and network data, including IP address, browser type, operating system, and device identifiers, is recorded automatically when you access the site. Cookies and similar technologies are used for site functionality and analytics.
How we use your information
We use the data we collect to provide the service: creating and maintaining your account, processing deposits and withdrawals, and enabling gameplay. We also process personal data to meet our regulatory obligations under our AML and KYC policies, which include age verification, identity checks, and transaction monitoring. Data is used for security and fraud prevention purposes. Where you have opted in, we may use your contact details to send marketing communications, which you can withdraw at any time.
Who we share data with
We share personal data with licensed payment processors to handle deposits and withdrawals, and with identity verification providers to carry out KYC checks. Data may be shared with our affiliated companies within the same multi-brand group, which includes Rodeoslot, Tonyspins, and Highflybet. We disclose data to law enforcement or other authorities when required to do so by applicable law. We do not sell personal data to third parties.
Data retention
We retain personal data for as long as your account remains active and for a period after closure to meet our AML and KYC obligations. In practice, account and transaction records are kept for up to seven years following account closure. Certain data may be retained for a shorter period where no regulatory requirement applies.
Your rights
You have the following rights in relation to the personal data we hold about you:
- Access: you can request a copy of the personal data we hold.
- Rectification: you can ask us to correct inaccurate or incomplete data.
- Erasure: you can request deletion of your data, subject to any retention obligations we are required to meet.
- Restriction: you can ask us to limit how we process your data in certain circumstances.
- Objection: you can object to processing carried out on the basis of our legitimate interests.
- Portability: you can request that we provide your data in a structured, machine-readable format where technically feasible.
To exercise any of these rights, contact us using the details below. We will respond within a reasonable period. If you consider that our processing of your data is unlawful, you may raise a complaint with the relevant data protection authority in your country of residence.
Contact us
Privacy queries can be directed to our support team by email at [email protected] or via the contact form on the site. No Data Protection Officer has been publicly designated for this operator. We will acknowledge your query and respond as promptly as the nature of the request allows.